Legal · Data deletion.

Data Deletion

- last updated: may 16, 2026

1. How to Delete Your Account

You may request the deletion of your MirrorMe account and all associated personal data at any time. The primary method to delete your account is through the MirrorMe mobile application:

• Open the MirrorMe app on your device
• Navigate to Settings
• Tap Delete Account
• Confirm your decision when prompted

Upon confirmation, the deletion process will begin immediately. You will be signed out of the application and will no longer be able to access your account.

2. What Gets Deleted

When you delete your account, the following data is permanently removed from our servers:

• Account information — Your email address, display name, and authentication credentials
• All analysis history — Your Confidence Scores, dimension scores, tier rankings, coaching tips, and all generated results
• Invite and referral records — Any invite codes you generated or received, and all associated referral data

Locally Stored Data

MirrorMe may store certain data locally on your device (such as cached analysis results and locally saved video recordings). Deleting your account from our servers does not automatically remove locally stored files from your device. To remove all local data, you must:

• Delete any videos you recorded using the MirrorMe app from your device's storage or gallery
• Uninstall the MirrorMe application, or clear the app's data through your device's settings

3. What Is NOT Deleted

Certain data cannot be deleted or is retained by third parties as required by applicable law:

• Anonymized analytics data — Usage data that has already been sent to PostHog in anonymized form cannot be deleted, as it cannot be traced back to your individual account. This data is aggregate in nature and contains no personally identifiable information.
• Purchase records — Transaction records related to subscriptions and in-app purchases are retained by Google Play, Apple App Store, and/or RevenueCat in accordance with their respective data retention policies and applicable legal requirements (including tax and financial regulations). These records are managed by the respective platforms and are outside of our control. To exercise your rights regarding these records, please contact the relevant platform directly.

4. Timeline

Once you initiate an account deletion request, your data is permanently deleted from our servers immediately. Your account is deactivated and your data becomes inaccessible at the moment you confirm the request.

5. Alternative Deletion Method

If you are unable to access the MirrorMe application (for example, if you no longer have the app installed or cannot sign in), you may request account deletion by email:

• Send an email to contact@getmirror.me
• Use the subject line: "Account Deletion Request"
• Include in the body of the email: the email address registered with your MirrorMe account

We will verify your identity and process your request. Please allow up to 5 business days for us to acknowledge your request, after which the 30-day deletion period will begin.

6. Confirmation

Once your data has been permanently deleted, you will receive a confirmation email at the email address associated with your account (or the email address from which you sent the deletion request) confirming that your data has been successfully removed from our systems.

If you do not receive a confirmation within 35 days of your request, please contact us at contact@getmirror.me so we can investigate.

7. Contact Us

If you have any questions about data deletion or wish to exercise your data protection rights, please contact us:

Email: contact@getmirror.me
Testarossa Labs
Impact Hub Zurich
Sihlquai 131
8005 Zurich, Switzerland

This data deletion policy is provided in accordance with the Swiss Federal Act on Data Protection (FADP), the EU General Data Protection Regulation (GDPR), and the requirements of Google Play and Apple App Store.